01-29-2020 09:00 AM
My HP OfficeJet Pro 8710 won't stop printing. It keeps "spitting" sheets of paper, some with one line of gibberish on it, others with maybe one or two characters on it. I've unplugged it, turned it off and on. Short of uninstalling and starting all over again I am at a loss as to what may be causing this problem. Any instruction/help would be greatly appreciated, I'm tired of having to toss paper in the trash. If it helps, the only thing that MIGHT be connected to this is a few days ago the company's internet went down. I just rebooted my system and everything was fine. Then the printer started acting crazy. Help, I've got documents I need to print out...
Solved! Go to Solution.
01-31-2020 12:56 PM
Welcome to HP support community.
Reset the printer
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
HP recommends plugging the printer directly into a wall outlet.
Turn the printer on.
Download and run HP Print and Scan Doctor
Download and run HP Print and Scan Doctor to automatically identify and resolve the issue.
Try to print.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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