08-13-2019 01:29 PM
Hello, a coworker of the company I work for left and forgot to provide us the PIN code to access her account information on the printer. When the new admin sends out a fax, it has the name of the old admin on the fax. We cannot change this because the admin that left was the sole owner of this printer and put a PIN code on the machine. I need to reset this machine in full so it clears out that profile and any other existing profiles.
Is there a button combination on the physical printer I have to press or a secret menu on the printer screen?
08-15-2019 05:10 PM
Thank you for posting your query on HP Community,
We are going to provide you some additional steps via PM that are specific related to your product model.
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee