04-30-2020 02:32 PM
When I print to my HP OfficeJet Pro 9015 the print is larger and the scale/proportions are off compared to when I print to any other printer. Also the Grayscale option is missing from "Quality&Media". Both these factors lead me to believe something did not install properly and would like the drivers to be able to re install since the airprint option is not working.
How can I access the driver for this printer so I can fix the issue. Thank you
05-10-2020 08:56 AM - edited 05-10-2020 01:47 PM
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
Uninstall the printer drivers from your computer-
1. Click Finder in the Dock.
2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.
a) If HP Uninstaller is in the folder, double click it, and then follow the on-screen instructions to uninstall the software.
b) If HP Uninstaller is not in the folder, continue to the next step.
3. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
4. In the menu bar, click Go, click Go to Folder, type /Library/Printers, then click Go.
The Printers folder opens.
5. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
6. Restart the Mac.
7. Right-click or Ctrl + click the Trash icon, and then select Empty Trash.
Install HP Smart from the software and drivers page
Hope this helps! Keep me posted.
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05-18-2020 06:12 AM
The printer has HP Smart App that you use to print or scan from the computer.
Add the AirPrint printer to the Mac printer queue
Confirm you are using AirPrint by adding the printer in System Preferences.
Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
Figure : Example of the Printers & Scanners window
Check if your printer name displays in the Printers list, and then do one of the following steps.
If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.
If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.
Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.
Figure : AirPrint displays in the Use menu
Open a document or photo, click File, and then click Print.
Keep me posted!