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- OfficeJet Pro X476dw - calibration 0% after an hour and a ha...
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05-22-2015 08:28 AM
hello to everybody,
today I bought new OfficeJet Pro X476 DW and the calibration procedure is still at 0% after an hour and a half...
I have inserted all the cartdridges, connect it to my network as it said in the installation guide that I can....
any ideas? can I reset the procedure?
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Accepted Solutions
05-24-2015 10:43 AM
Hey Nace!
I just pulled the power out of mine and plugged it back in again and a page came out right away and now it's on 15% and moving upwards.....
05-24-2015 10:17 AM
No, after 2 days it is still 0%...tomorrow I am calling HP support (because they do not work through weekend in Slovenia) and if they can not give me any quick solution I am returning it...
And I am going to buy a Canon laser MFP which was my other choice before I bought this HP...
I will post their answer after I get it...
No problem...
05-24-2015 11:03 AM
Annnnd it's finished and working fine now - all i did was kill the power and restart it.
I have installed the lastest firmware afterwards to be on the safe side - http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5312602&swItemId=ij_136480_2&swEnvOid=406...
Good luck! Hope that works for you.
05-25-2015 12:47 AM
Hi!
I did the same and now it is working! I did not want to unplug it before because it said in the manual (and on the screen of the device) that unpluging it is a last thing one should do...so I didn't...
anyway, thanks for the idea! i updated the firmware as you did even though it probably is not necessary...
oh, and thx for the comment about Canon...
BR
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