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Top Student
Posts: 4
Member Since: ‎04-07-2014
Message 1 of 2 (1,634 Views)

OfficeJet Pro x476dw MFP switching trays problem and Win7 driver issue

The print driver that ships with this unit won't work reliably (jobs disappear or a system error message would pop up) on an otherwise perfectly operating computer.  I fixed that by loading the universal print driver.  Now it prints every time, but...


It won't utilize tray 1 to print labels unless I remove all paper from the main drawer.  Even though the user is correctly selecting tray 1 for the print job.  Then once you've printed to tray 1, it won't switch back to the main drawer until after a power-cycle of the printer.


Anyone else having similiar issues and found a solution?



PhD Student
Posts: 839
Member Since: ‎09-19-2011
Message 2 of 2 (1,621 Views)

Re: OfficeJet Pro x476dw MFP switching trays problem and Win7 driver issue

Generally paper size and type mismatch in the printer hardware configuration and the one which is requested by application/driver is the cause of such errors.


As a basic step, please configure paper trays for correct paper size and type and select the same size and type from printing preferences while printing.

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