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‎10-22-2019 12:13 PM

HP Recommended
Product: Officejet Pro 8615
Operating System: macOS 10.13 High Sierra

i am getting the common non-HP ink error.  

i installed the firmware update for the 8610 Pro model as there were no listings for the 8615 Pro.

i'm still getting the error — which i had not gotten in like 4 years and have used these cartriges without fail.

what are my options for a solution (i've already tried resetting with the power step, firmware update, inspecting the cartriges and printer head for leaking ink)

1 REPLY 1

‎10-24-2019 04:13 PM

HP Recommended

@CalebGrayson

 

Welcome to the HP Support Community.

 

Are you using HP Genuine ink cartridges? Have you tried changing all your ink cartridges?

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/model... and https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/model...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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