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HP Recommended
Officejet 7612
Microsoft Windows 10 (64-bit)

After trying to get this printer to work again for months and doing tons of reach I've finally come here. 

 

Ive done a factory reset, Ive taken out and thoroughly cleaned the print head with printhead cleaners, I've replaced the ink carts with new ones. Ive checked for corrosion on the rear copper contacts. 

 

Ive run out of options. Im moments away from throwing this printer away and never purchasing an HP product again. 

 

The only thing i have yet to do is replace the printhead altogether. Am I missing any trouble shooting solution that I have not thought of yet?

 

Thanks in advance to anyone who can help. 

 

 

 

 

 

1 REPLY 1
HP Recommended

@RyogaVee

 

Welcome to HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.