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Honor Student
Posts: 2
Member Since: ‎07-09-2018
Message 1 of 3 (89 Views)
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Officejet 3830 printer prints black only from windows, colour from iphone

Product Name: HP OfficeJet 3830 e‑All‑in‑One Printer
Operating System: Microsoft Windows 10 (64-bit)

My HP OfficeJet 3830 e‑All‑in‑One Printer only prints in black from windows (win 10 64 bit) , but prints ok in colour from my iPhone.  I've reinstalled the drivers, no change.  I've seen a post here where it gave a routine for stripping out all traces of the Windows drivers before reinstalling, which would probably do the trick, but can't find it now.  Help welcome.

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Re: Officejet 3830 printer prints black only from windows, colour from iphone

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and Features – Select all the HP Officejet printer entries and uninstall them.

Go to Control panel – Devices and Printers – Select all the printer entries and remove the device(s).

Press the "windows key" + "r" to get the Run window  - type "printui.exe /s" and press enter.

Under print server properties, go to drivers - remove any entries there as well.

Go to the Run window again, type – “c:/programdata” – go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

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Dean
Posts: 9,501
Member Since: ‎12-02-2008
Message 2 of 3 (57 Views)

Re: Officejet 3830 printer prints black only from windows, colour from iphone

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and Features – Select all the HP Officejet printer entries and uninstall them.

Go to Control panel – Devices and Printers – Select all the printer entries and remove the device(s).

Press the "windows key" + "r" to get the Run window  - type "printui.exe /s" and press enter.

Under print server properties, go to drivers - remove any entries there as well.

Go to the Run window again, type – “c:/programdata” – go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

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Honor Student
Posts: 2
Member Since: ‎07-09-2018
Message 3 of 3 (30 Views)

Re: Officejet 3830 printer prints black only from windows, colour from iphone

Thanks, it worked!! I can now print in colour from both my windows laptops.  

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