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Message 1 of 6
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Solved!

Officejet 3833 doesn't print in color with Windows 10

HP Recommended
HP ZBook 17 G3
Microsoft Windows 10 (64-bit)

Hello,
I just bought a new OfficeJet 3833, and I installed it on Windows 10 64bit.

It prints and scans without issues via Wifi, but it doesn't print in color.
No issue for printing in color from iOS : the issue seems to be under Windows.

 

I applied David's solution (https://h30434.www3.hp.com/t5/Inkjet-Printing/Officejet-3833-doesn-t-print-in-color-with-Windows-10/...), uninstalled everything, cleaned Windows, restarted, reinstalled drivers: same result, grayscale only.

I tried HP Scan and Print Doctor 5.3.1: no issue, ink levels black and color are good, and my test page is grayscale.

No alert with HP Smart.

 

Last information: Windows 10, HP OfficeJet 3833 and HP Support Assistant are all up to date.

 

Thanks for your help
Jean-Michel

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HP Support Agent
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Message 2 of 6
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HP Recommended

Hi @JeanMiK

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print in color from your PC. Let us try these steps:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Hi Kumar0307,

many thanks for your solution : communicating with IPv4 is the solution !

Default HP Installation with WSD Port has an issue wich is to be corrected in next driver version.

 

Thanks again for your help !

Jean-Michel

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@JeanMiK

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

KUMAR0307
I am an HP Employee

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KUMAR0307  I found this solution as I had the same problem: and it worked brilliantly. 

MISN

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@MISN

 

That's great. The issue occurs due to a port mismatch after a particular windows update and adding the printer via TCP/IP port resolves the issue.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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