05-20-2020 11:47 AM
I just bought a new OfficeJet 3833, and I installed it on Windows 10 64bit.
It prints and scans without issues via Wifi, but it doesn't print in color.
No issue for printing in color from iOS : the issue seems to be under Windows.
I applied David's solution (https://h30434.www3.hp.com/t5/Inkjet-Printing/Officejet-3833-doesn-t-print-in-color-with-Windows-10/...), uninstalled everything, cleaned Windows, restarted, reinstalled drivers: same result, grayscale only.
I tried HP Scan and Print Doctor 5.3.1: no issue, ink levels black and color are good, and my test page is grayscale.
No alert with HP Smart.
Last information: Windows 10, HP OfficeJet 3833 and HP Support Assistant are all up to date.
Thanks for your help
Solved! Go to Solution.
05-27-2020 06:01 AM
Welcome to the HP Support Community. I'd be happy to assist you.
I understand you are not able to print in color from your PC. Let us try these steps:
- On the PC, go to Control panel > Devices and printers > Add a printer(at the top)
- Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
- Select 'Add a printer using a TCP/IP address'
- Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
- Type in the 'IP address in Hostname or IP address' box, click next
- Proceed to the next steps by following the on-screen instructions.
- Try printing in color.
If the issue persists, Install the printer using Windows built-in driver
Refer to this document to know how. Try printing.
I hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
I am an HP Employee
05-29-2020 02:56 AM
many thanks for your solution : communicating with IPv4 is the solution !
Default HP Installation with WSD Port has an issue wich is to be corrected in next driver version.
Thanks again for your help !
06-09-2020 11:03 PM
That's great. The issue occurs due to a port mismatch after a particular windows update and adding the printer via TCP/IP port resolves the issue.
Keep me posted for any other assistance.
I am an HP Employee