Officejet 3835 will not print in color

[iandensen87]

My Officejet 3835 will not print in color (but it will print a test page in color). 

I do not have "grayscale" selected. I have tried toggling greyscale on an off. 

Windows 10, wireless network. 

Firmware Version: SPP5FN1838BR
Built Date: 2018-09-21

I have reinstalled the software and driver twice (following HP instructions). 

It still doesn't work. 

It seems lots of people have this problem and I cannot find a solution on this forum. 

If this happens to so many people, why are HP unable to fix this (it's 2020!!)? 

I would be grateful for some help from someone, and an apology from HP.

Thanks.

Ian

[Mans]

@iandensen87 

Hello,

In order to solve this problem, configure a new port as follows:

1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click your HP OfficeJet 3830 series printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
4. Select Standard TCP/IP Port and click New Port....
5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
6. Once the port is added, click Finish and close all windows.
7. Try to print.

I remain at your disposal in case of need.

Best regards,🤗

[iandensen87]

Thanks for help, but adding a new port did not work. 

However, I did discover that if I print from the HP Smart(?) app then everything works fine. 

So this will do for now, I just have to PDF word documents before I print them. 

I know next time to buy a different brand of printer.

Thanks again,

Ian

[Mans]

@iandensen87 

Hello and thanks for your return,

As a solution, I suggest that you use a generic print driver, in order to eliminate any conflict related to the Windows 10 operating system.

Try the following solution:

1. Download and then run:
   
   • This driver if the Windows version is 64-bit.
   • This driver if the Windows version is 32-bit.
2. Start the installation and then check the option Connect the printer later.
3. On the keyboard, simultaneously press the Windows logo and R. The Run window opens.
4. Type control printers, then press Enter. The Devices and Printers window opens.
5. Click Add a printer. The Add a Printer window opens.
6. Click The desired printer is not displayed.
7. Click Add a local printer.
8. Click Use an existing port.
9. Click the Use an existing port drop-down list and select LPT1: (Printer Port), then click Next.
10. Under Manufacturer in the Install Printer Driver window, click HP.
11. Under Printers, select HP Photosmart 5520 series, and then click Next.
12. Follow the instructions to complete the installation.
13. In the Devices and Printers window, right-click the HP Photosmart 5520 series, and then click Delete Device or Remove Device.
14. In the Devices and Printers window, right-click the HP OfficeJet 3830 series printer name, and then click Printer Properties.
15. Click the Advanced tab, and from the driver drop-down list, select HP Photosmart 5520 series, and then click Apply.
16. Click the General tab, and in the Printer name field, type HP OfficeJet 3830 series, and then click OK.
17. Try to print.

In case of need, do not hesitate to solicit us.

Best regards,🤗