12-05-2019 10:31 AM
I keep getting error message that black ink needs to be replaced, and I've put two brand new HP cartridges in. I've also followed the instructions to remove and reinsert both cartridges. I've cleaned the contacts per instructions. Same error message. HELP?
12-07-2019 10:58 AM
Welcome to the HP Support Community.
Have you tried these steps?
If the issue still persists, I'd suggest you Contact HP in your region regarding this.
Have a great day!
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