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KG3367
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Officejet 4630 ink cartridge problem

Officejet 4630
macOS 10.15 Catalina

I keep getting error message that black ink needs to be replaced, and I've put two brand new HP cartridges in.  I've also followed the instructions to remove and reinsert both cartridges. I've cleaned the contacts per instructions. Same error message. HELP?  

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HP Support Agent
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Officejet 4630 ink cartridge problem

Hi @KG3367

 

Welcome to the HP Support Community. 

 

Have you tried these steps

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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KG3367
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Officejet 4630 ink cartridge problem

Yes I've tried all those things. I'll take it to be repaired, but it's <5 years old and not used very much.  Infuriating. No "kudos" or thanks until it's resolved, and not for telling me to pay to be repaired.

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