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Officejet 4635 wont power on - error code 0xb0367154

Officejet 4635
Microsoft Windows 10 (64-bit)

Help!

 

The past few days, I've noticed that when my Officejet 4635 goes to "sleep" I get this error code on the screen 0xb0367154. I have to press the power button and it restarts.

 

I tried to print last night and the message was back on the screen. The power button wasn't turning on or resetting the printer, it was basically frozen. I unplugged it and now its totally dead. The screen will not turn on at all.

 

I checked the outlet, plugged the printer in elsewhere, unplugged the internal power pack, and nothing is working.

 

The green light is ON inside the machine, so it is definitely getting power.

 

Any idea how to fix this? Or get it to turn on at all?

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Officejet 4635 wont power on - error code 0xb0367154

@AD87, Welcome to HP Support Community!

 

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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