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rgoahu Honor Student
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Officejet 4650 all-in-one prints only some of document, Mac OSX 10.13

macOS 10.13 High Sierra

I have set up a used HP Officejet 4650 all-in-onw wireless printer to my Macbook pro OSX 10.13. I am able to print but any document that prints is missing some of the text. Even a simple word doc with common font will not print. I cannot identify which fonts or images will or will not print, I have tried to print several different types of documents, fonts, and images, and cannot find a pattern. Any help would be appreciated.

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Officejet 4650 all-in-one prints only some of document, Mac OSX 10.13

@rgoahu

 

Please ensure that the printer and Mac has the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

Mac update: https://support.apple.com/en-us/HT201541

 

Next remove and re-add the printer using Airprint. Airprint does not require to install a driver only requires devices be on same network

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print 

 

Let me know how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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rgoahu Honor Student
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Officejet 4650 all-in-one prints only some of document, Mac OSX 10.13

Hi Krazy,

 

Thanks for the reply, I did already try that option. I have tried with airprint and secure airprint. My printer also has sufficient ink.

 

I am attaching some pictures of an example of a document I try to print and the resulting print job. The printer seems to acknowledge only certain parts of the document, normally images and odd fonts. Traditional text does not print, but I do not have a full grasp of what will and will not print.IMG_20190820_102234.jpgthe resulting print jobScreen Shot 2019-08-20 at 10.25.40 AM.pngThe document I am trying to print

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rgoahu Honor Student
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Officejet 4650 all-in-one prints only some of document, Mac OSX 10.13

I should mention I do not have Mac 10.14, I do not want to update at this time. I am operating on 10.13.6.

 

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