08-14-2019 01:13 PM
I have set up a used HP Officejet 4650 all-in-onw wireless printer to my Macbook pro OSX 10.13. I am able to print but any document that prints is missing some of the text. Even a simple word doc with common font will not print. I cannot identify which fonts or images will or will not print, I have tried to print several different types of documents, fonts, and images, and cannot find a pattern. Any help would be appreciated.
08-17-2019 01:09 PM
Please ensure that the printer and Mac has the latest updates
Printer Firmware: https://support.hp.com/in-en/document/c02919168
Mac update: https://support.apple.com/en-us/HT201541
Next remove and re-add the printer using Airprint. Airprint does not require to install a driver only requires devices be on same network
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign , click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.
6.) Try to print
Let me know how it goes😊
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I Am An HP Employee
08-20-2019 02:32 PM
Thanks for the reply, I did already try that option. I have tried with airprint and secure airprint. My printer also has sufficient ink.
I am attaching some pictures of an example of a document I try to print and the resulting print job. The printer seems to acknowledge only certain parts of the document, normally images and odd fonts. Traditional text does not print, but I do not have a full grasp of what will and will not print.