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Officejet 4650 color printing issue

officejet 4650 all in one
Microsoft Windows 10 (64-bit)

My HP officejet 4650 prints color photos ok but when i print a document that has color graphics or color text, it does not print the colors.

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Officejet 4650 color printing issue

Hi,

 

Try printing a Printer Status Report and compare the printout with the shown sample, can you see all colors printed correctly from the printer itself?

https://support.hp.com/us-en/document/c04707093

 

Assuming it is printing the report correctly, try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Please let me know the results,

Shlomi


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Officejet 4650 color printing issue

I have done all you suggested with no change. All print type documents do not show the color graphics I see when displaying the print preview. The graphics, borders and text when colored come out black/gray.

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Officejet 4650 color printing issue

This is something that happened after the printer was installed on my fairly new PC. There was a time when the printer did produce color in various document files. That is why I am thinking it may be a communication issue between Win 10 and HP, drivers not current with changes to win 10 upgrades. My lap also has similar printer problems with color graphics with printed  document files

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Officejet 4650 color printing issue


@tv2020 wrote:

I have done all you suggested with no change. All print type documents do not show the color graphics I see when displaying the print preview. The graphics, borders and text when colored come out black/gray.


If a Printer Status Report does not list any color too, this has nothing to do with the PC, but the printer ink system only, the PC has nothing to do with a Printer Status Report printed by the printer.

 

Follow the below steps, starting from Step 2 to troubleshoot such a print quality problem:

https://support.hp.com/in-en/document/c04718409

 

Shlomi


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Officejet 4650 color printing issue

I have the same problem with 2 different Laptops under WIN10. The two Laptops works over 2 years perfect, but after the latest WIN10 updates (current version Win10 home, 1903, build 18362.778) I can not print colors anymore.

A third Laptop with WIN10 works, but this one has an older WIN10 version.

 

I think there is a problem with the different WIN10 versions and the HP driver.

Deleting and reinstalling the driver did not help.

Any ideas?

 

Kind Regards

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Officejet 4650 color printing issue

@floofi

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here  to download the driver.

 

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

 

Once you install the printer, change the bellow settings to print in color.

  1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
  2. Right-click the printer that you want to use, and then click Printing preferences.
  3. Make your choices, and then click OK.
  4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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@Sandytechy20

 

Thank you very much for your help! Now it works - thumbs up 🙂

 

 

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@floofi

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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