cancel
Anth777 Honor Student
Honor Student
2 1 0 0
Message 1 of 5
103
Flag Post
HP Recommended

Officejet 5610 allin one

Ex5610

Hi to all.  I have an old officejet 5610 and during a CCleaner op, the TrayApp.Msi has gone.  Tried to re-install via the HP CD but to no avail.  My laptop is not constantly trying to install the program again but fails everytime - missing TrayApp.msi (I think).  I think I have windows 10 and have tried various fixes in google but to be frank, I am not that pc literate.  Hp virtual help was no good in even recognising the search info/problem I gave it.  Anyone with a layman's fix?   Thanks in advance. 

Tags (1)
4 REPLIES 4
HP Support Agent
HP Support Agent
3139 3124 148 123
Message 2 of 5
80
Flag Post
HP Recommended

Officejet 5610 allin one

@Anth777

 

Welcome to the HP Support Community.

 

If you're using Windows 10, try using this the HP Smart App on your Computer: https://support.hp.com/in-en/document/c04675142

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Reply
0 Kudos
Anth777 Honor Student
Honor Student
2 1 0 0
Message 3 of 5
51
Flag Post
HP Recommended

Officejet 5610 allin one

thanks again for your help and reply.....I uninstalled every entry I had with HP on it and tried to re-install the original cd rom that came with the printer.  On occasion, iIt now tells me that my operating system is not recognised or it just spins up (the cd) and then just stops.  Presumably, this may be because I have upgraded to Windows 10 since having the disc.  So is that right and how can I get around that?  Thanks 

Reply
0 Kudos
HP Support Agent
HP Support Agent
3139 3124 148 123
Message 4 of 5
27
Flag Post
HP Recommended

Officejet 5610 allin one

Yes, that is why I suggested you to install the HP Smart App. Did you follow the steps in my previous post?


I am an HP Employee

Reply
0 Kudos
HP Support Agent
HP Support Agent
3139 3124 148 123
Message 5 of 5
14
Flag Post
HP Recommended

Officejet 5610 allin one

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation