Officejet 5740 missing letters on printed sheets

[Richchad6]

Firstly I do not use my printer very often but today when I printed a sheet from a pdf file it had parts of the text missing, letters not complete, I tprinted a couple more after aligning print heads and also cleaning but the page was the same albeit missing bits were not in same places.

I read somewhere about trying different or new cartridges but as I have an Instant Ink subscription I do not have any until ink is low enough for HP to send me some it isn't possible to try this.

I have attached one page to show missing bits...

Any help would be appreciated.

[Kumar0307]

Hi @Richchad6

Welcome to the HP Support Community. I'd be happy to assist you.

If you have tried the steps mentioned in this document and the issue persists, proceed to the next step. 

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Richchad6]

Private message sent..

Thanks.

[Kumar0307]

@Richchad6

Thank you for the response. Try making a standalone copy in black and color to identify the defective ink cartridge.

Keep me posted.

[Richchad6]

Here are the original, colour copy and black copy, looks like it is the black with the problem.

OriginalColour CopyBlack Copy

[Kumar0307 · Accepted solution]

@Richchad6

Thank you for the detailed response. I have shipped a replacement black instant ink cartridge with express shipping that will be delivered to you in 3-4 business days.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Richchad6]

@kumar0307

Thanks for that, I will let you know if it cures the problem.

[Kumar0307]

@Richchad6

Sure, keep me posted.

[Richchad6]

The new cartridge seems to have fixed it.

Thanks again for your help with this.

[asmita6658]

Hi @Richchad6

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!