cancel
Showing results for 
Search instead for 
Did you mean: 
DanMurphy1
New member
1 0 0 0
Message 1 of 2
59
Flag Post
HP Recommended

Officejet 5740 unable to activate copy function

Officejet 5740
Microsoft Windows 10 (64-bit)

Officejet 5740 does not respond when original loaded and copy function accessed.

1 REPLY 1
HP Support Agent
HP Support Agent
18,503 18,411 1,057 1,157
Message 2 of 2
28
Flag Post
HP Recommended

Officejet 5740 unable to activate copy function

@DanMurphy1

 

Welcome to HP support community.

 

Are you getting any error message?

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass?

 

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation