Officejet 5740 does not respond when original loaded and copy function accessed.
Welcome to HP support community.
Are you getting any error message?
Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass?
Perform a power reset
Update the printer firmware
Here are the steps:- Click here
I hope that helps.
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Sandytechy20 I am an HP Employee
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