01-09-2020 10:18 AM
My printer has not been working or a while now. I have been very busy and did not have time to even figure out or try to find a solution for it until this day. The printer just stopped working one day, when I turn it on it just displays on a blue screen " C4EB82C3" for about a second or less. After this message is displayed I get the message "There is a problem with your printer. Turn the printer off, then On" I have done this multiple times and no success. Has anyone been able to solve this error? I tried contacting the only Hp repair service on a 50 mile radius, they said they don't do repairs on Officejets. The only repair shop seen on the hp website that supposedly does repairs does not do them. I tryed looking for a solution on google or youtube and no success. Is there any way I can fix my printer? Will I need to throw this away and forget about this brand and get a new printer?
01-11-2020 03:56 PM
@Mayoral Welcome to HP Community!
I see that you are getting error code C4EB82C3 on the printer. I will be a delight to assist you here.
For better clarity and to assist you better I would require more information regarding this:
When did this issue start?
Reset the printer again
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!