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macOS 10.15 Catalina

Printer displays error message indicating that the paper tray is empty. i have loaded new paper and the same message reappears. It appears not to be 'feeding' paper to print 

1 REPLY 1
HP Recommended

Hi @AZANDREW

Welcome to the HP Support Community. I'd be happy to assist you.

  • What paper type and size are you using?
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?
  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

On the printer screen, go to Setup > Tools < Update the printer

Click here to know different methods of updating printer firmware.

 

Perform steps 1 and 2 from this document.

 

Make sure the papers are correctly placed in the input tray.

Refer to this document to know how to load the papers.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.