Post new question
Posts: 1
Member Since: ‎04-11-2012
Message 1 of 2 (340 Views)

Officejet 6500A E710A - Paper jams on feed constantly

HP Officeject 6500A E710A CN555A


Windows 4 64-bit


Error message - Out of Paper


Brand new printer


The paper feed jerks the paper when it collects the page, and bends a portion of it (under the main roller foot). As a consequence the paper keeps jamming and I get an 'Out of Paper' error message. Sometimes I can pull the jammed page back via the tray, other times I have to open the back to clear it. It happens approximately 20% of the time and so I can't get anything done which is immensely frustrating. It's almost as if something is bent. I have tired reloading the paper, fanning it, straightening the guide, nothing helps.

Associate Dean
Posts: 7,929
Member Since: ‎12-02-2008
Message 2 of 2 (330 Views)

Re: Officejet 6500A E710A - Paper jams on feed constantly

[ Edited ]

Take a look at this HP help link.

Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" below to say “Thanks”!
I am a volunteer posting here on my spare time.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation