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‎05-21-2020 09:12 AM

HP Recommended
Product: Office jet 6600

Hoping that someone can help. My officejet 6600 was connecting to the wireless network and printing fine until I have my internet provider make some changes. I have called the internet provider and everything was supposedly put back the way it was for setting. Now I can not get my printer to connect at all. Wireless light flashes. Connect to the network name from wireless wizard. Wifi password entered correctly. "Unable to connect to the diagnostic information " keeps coming up. Can someone please help? Thanks

1 REPLY 1

‎05-28-2020 07:47 AM

HP Recommended

@Revolutionaryde

 

Welcome to the HP Support Community.

 

Let's reset the network settings on the Printer: 

 

1. Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.

 

Once done, try connecting the Printer to the Wi-Fi: 2. On the printer control panel, touch (right arrow), touch Setup, and then touch Network. 3. Touch Wireless Setup Wizard, and then touch OK. 4. Follow the display instructions to complete the setup

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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