Hoping that someone can help. My officejet 6600 was connecting to the wireless network and printing fine until I have my internet provider make some changes. I have called the internet provider and everything was supposedly put back the way it was for setting. Now I can not get my printer to connect at all. Wireless light flashes. Connect to the network name from wireless wizard. Wifi password entered correctly. "Unable to connect to the diagnostic information " keeps coming up. Can someone please help? Thanks
1. Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.
Once done, try connecting the Printer to the Wi-Fi: 2. On the printer control panel, touch (right arrow), touch Setup, and then touch Network. 3. Touch Wireless Setup Wizard, and then touch OK. 4. Follow the display instructions to complete the setup
Let me know if this helps.
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