cancel
Showing results for 
Search instead for 
Did you mean: 
DonnaM99
New member
1 0 0 0
Message 1 of 2
62
Flag Post
HP Recommended

Officejet 6700 - Ink System Failure

Officejet 6700

My printer was working fine this morning but then showed normal message that ink cartridge was depleted and needed to be replaced.  I replaced it with HP original cartridge.  It is now showing "Ink System Failure".  I have done all the troubleshooting options - to no avail.  I can't even get the screen to clear on the printer.  Any ideas?

1 REPLY 1
HP Support Agent
HP Support Agent
6,485 6,478 426 526
Message 2 of 2
28
Flag Post
HP Recommended

Officejet 6700 - Ink System Failure

Hi @DonnaM99

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Also, perform step 2 mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation