11-11-2018 07:09 AM
Officejet 6950, new, original HP cartridges installed, after colour cartridges supplied by purchase of printer were empty. The black cartridge seems to be functioning normally, but colour prints are no longer possible. Even the test page only prints black. The printer itself and the HP support programme on the computer indicate the cartridges are functioning and fully operational (and full). How to print colour??
Solved! Go to Solution.
11-12-2018 10:02 AM
A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
I got to know from your post that you are not able to print in color and I'll be glad to help you out. However, for an accurate solution, I would need more details:
Are you able to copy documents in color?
How is the printer connected, USB or Wireless?
Could you also print a print quality test report and let me know if it has color in it. In order to print a print quality test report:
1.) From the printer control panel, open the Setup menu.
2.) Open the Reports or Tools menu.
3.) Touch Print Quality Report.
Let me know!
I am an HP Employee
11-19-2019 04:23 PM
Tried Clean Printhead. Tried several times and all it does is print out the ABC black and white page. Tried the Print Quality Diagnostic page and again, the results, no color.The color cartridges are all new. Shouldn't the printer alert me if the printheads are jammed, clog or broken? Can this be fixed? What are my options? Thank you.
11-24-2019 06:33 AM
Welcome to the HP Support Community.
If you have the same printer, make sure you have tried all the steps from here: https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/96661...
Yes, if the printheads are not functioning well, the Printer will throw a message.
This could also be an issue with the new color ink cartridges. If you have any other set of color ink cartridges, do try that, if not,
I recommend you to contact the HP Support Team as this could be a hardware issue.
Note: Select the country accordingly to get the contact details for support.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee