Officejet 6950 doesn't print colour

[Toines14]

Officejet 6950, new, original HP cartridges installed, after colour cartridges supplied by purchase of printer were empty. The black cartridge seems to be functioning normally, but colour prints are no longer possible. Even the test page only prints black. The printer itself and the HP support programme on the computer indicate the cartridges are functioning and fully operational (and full). How to print colour??

[senan6806 · Accepted solution]

@Toines14

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

I got to know from your post that you are not able to print in color and I'll be glad to help you out. However, for an accurate solution, I would need more details:

Are you able to copy documents in color?

How is the printer connected, USB or Wireless?

Could you also print a print quality test report and let me know if it has color in it. In order to print a print quality test report:

1.) From the printer control panel, open the Setup  menu.

2.) Open the Reports or Tools menu.

3.) Touch Print Quality Report.

Let me know!

[John286]

Poor quality colour prints.  Can be improved by going through all the 4 cleaning print head rituals every time

[MacBee1]

Tried Clean Printhead. Tried several times and all it does is print out the ABC  black and white page. Tried the Print Quality Diagnostic page and again, the results, no color.The color cartridges are all new. Shouldn't the printer alert me if the printheads are jammed, clog or broken? Can this be fixed? What are my options?  Thank you. 

[Betty0610]

@MacBee1

Welcome to the HP Support Community.

If you have the same printer, make sure you have tried all the steps from here: https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/96661...

Yes, if the printheads are not functioning well, the Printer will throw a message.

This could also be an issue with the new color ink cartridges. If you have any other set of color ink cartridges, do try that, if not, 

I recommend you to contact the HP Support Team as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[pbremer2141]

I am not able to copy documents in color

I am connected wireless

There is not color on the Quality test report.

We changed all 3 of the color cartridges a couple of weeks ago. It initially printed well at that time.

I have uninstalled and reinstalled the printer

[The_Fossette]

@pbremer2141,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your printer?
• What is the operating system you are using?
• What is the exact issue you are facing?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!