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tarahsu
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Officejet 6978 printhead stuck on right side

Officejet 6978
Microsoft Windows 10 (32-bit)

Officejet 6978 has 2 errors

1) paper jam

i checked everywhere and there is no paper jam but the printhead won’t move from the right side, not even manually

2) printer failure 0x6100004a

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HP Support Agent
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Officejet 6978 printhead stuck on right side

@tarahsu I have a few steps to help you sort this out:

 

Step 1: Check for obstructions in the carriage path

Make sure the carriage path is not blocked.

  1. With the printer on, disconnect the power cord from the rear of the printer.

  2. If your printer has a battery, remove the battery.

  3. Open the door to access the carriage inside of the printer.

    Examples of carriage access doors

    Opening an access door on top of the printerOpening an access door on the front of the printer

  4. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Example of a printer with debris in the carriage path

    View inside a printer showing crumpled paper in the carriage path causing a carriage jam

  5. If the carriage on your printer has a latch, make sure it is closed.

       CAUTION: 

    Ink tank printers: If the latch is closed, do not press down on it.

     

    If the printhead latch is closed, do not press down on it

  6. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

  7. Close the carriage access door.

  8. Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

 

Step 2: Reset the printer

An error might continue to display after the jam is cleared. To clear the error state, reset the printer, connecting the power cord directly to a wall outlet to make sure the power source is stable and prevent more carriage jams.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn the printer on.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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tarahsu
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Officejet 6978 printhead stuck on right side

I tried all this already and have nothing stuck

i read that the error code basically means the printer is toast and should be thrown away

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HP Support Agent
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Officejet 6978 printhead stuck on right side

@tarahsu

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Thanks! 

Asmita
I am an HP Employee

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