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Student
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Member Since: ‎03-20-2017
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Officejet 6978 won't scan single sided pages on Adf - pages come out blank.

Product Name: Officejet Pro 6978
Operating System: Microsoft Windows 7 (64-bit)

When I try to scan single sided documents through the ADF the scans all come out blank if I use more than 1 page. 1 page will work. Double sided pages to double sided scans work fine. Cannot figure this out. Flatbed scanner works fine. Read & tried suggestions on HP forum - Have unplugged, rebooted printer & computer talking to it. No help.

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Re: Officejet 6978 won't scan single sided pages on Adf - pages come out blank.

Hi,

Thanks for using the HP Forums.

 

Please ensure you have the FULL feature software installed.

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

 

Please watch these resources for scanning:

 

HP Officejet Pro 6970 series : Scan a 10 pages 2 sided document using the ADF

 

 

More scanning tips.

 

Thanks.

 

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Dean
Posts: 8,799
Member Since: ‎01-11-2011
Message 2 of 2 (95 Views)

Re: Officejet 6978 won't scan single sided pages on Adf - pages come out blank.

Hi,

Thanks for using the HP Forums.

 

Please ensure you have the FULL feature software installed.

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

 

Please watch these resources for scanning:

 

HP Officejet Pro 6970 series : Scan a 10 pages 2 sided document using the ADF

 

 

More scanning tips.

 

Thanks.

 

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