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‎05-26-2020 06:05 PM

HP Recommended
Product: Officejet 7612
Operating System: Microsoft Windows 10 (64-bit)

I got to the part of doing a Master reset and the printer hangs in the installation setup.  It gives me Product Demo, Apps, and Setup Buttons but doesn't do anything but show me demos and then goes back to Installation Setup and hangs.  Is there anything I can do to fix this (other than buy another printer from a different company?)

 

 

1 REPLY 1

‎06-02-2020 04:00 PM

HP Recommended

@tennisfanatic

 

Welcome to the HP Support Community.

 

Have you tried the semi-full reset?

 

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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