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HP Recommended
HP Officejet Pro 8610 Series
Microsoft Windows 10 (64-bit)

When attempting to print a on 5x7 paper a 4x6 print it is coming out off center and cutting off the image

Prints on 8x10/letter size are printing as they should with no issues

I have ran calibration, alignment, power cycled, read all posts I could find here and still no resolution

 

Please advise

4 REPLIES 4
HP Recommended

Attached are 3 of the prints in an attempt for you to see the off center images2020-05-21_162821.jpg

HP Recommended

@SumRandomUser

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver.

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

This did not fix my problem. Some of your directions were not exactly accurate, I am on Windows 10 if that matters.

 

I followed all your steps to the best of my OS ability and am still printing off center

 

Please advise

ThankYou

 

HP Recommended

@SumRandomUser

 

This might require one on one interaction to fix the issue.

I request you to talk to HP's support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.