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Officejet 8710 won't print anything sent to printer

HP Officejet Pro 8710
macOS 10.14 Mojave

I have had this printer for a couple years at my office and never had a problem with it until today. It has decided not to print anything that is sent to it. Test pages or reports printed directly from the small screen on the printer will print fine, but if we send a print from any device it goes to the printer and shows up on the jobs list, but won't ever print. We have tried from a windows 10 laptop, mac os laptop, an iPhone, an iPad, and multiple different types of documents. Nothing will print.

 

I've been googling and trying everything for the past couple hours all the way to a "semi-full reset" and still have the same problem. Seems to be a software or connection issue as all test pages printed directly from printer will print quickly and look great

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Officejet 8710 won't print anything sent to printer

Hi @homeschoolprint

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

If you are able to print the test pages from the printer, it means the printer's hardware is working fine. This could be a software or a connectivity issue. Let us try these steps:

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Restart the wireless router, the printer, and the MAC

  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
  • The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Check the connectivity by a PING test

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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