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steveweinberg
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Officejet 8720 misprints on Envelopes and labels

officejet 8720
macOS 10.15 Catalina

Why do 25% of my label and envelope print jobs misprint like the attached photos on the first try but almost always print properly on the second try?  This is a huge pain in the butt and waste of paper and expensive printed labels.

 

IMG_4825.jpeg

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HP Support Agent
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Officejet 8720 misprints on Envelopes and labels

@steveweinberg, Welcome to HP Support Community!

 

I understand you have issues with printing envelopes and labels. This could be an issue with the installed drivers or the settings. Follow the steps below-

 

Refer to the document HP Printers - Printing Envelopes (Mac) to learn about the settings-

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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steveweinberg
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Officejet 8720 misprints on Envelopes and labels

I know how to print envelopes and labels.  I've owned HP Printers now for 20 years.  You saw the photo of how ruined many of them come out, though.  The weird thing is that on the second try doing the exact same thing, they come out printed nicely.  Regular letter size paper never comes out so misprinted.   I don't want to continue wasting envelopes and printed labels on bad first tries.  How can I prevent this misprint error altogether?

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HP Support Agent
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Officejet 8720 misprints on Envelopes and labels

@steveweinberg

 

Try removing and readding the printer as mentioned in my previous post.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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steveweinberg
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Officejet 8720 misprints on Envelopes and labels

Stand by.  I don't do labels and envelopes every day, but so far so good.  Hopefully it will continue to work.

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Officejet 8720 misprints on Envelopes and labels

@steveweinberg

 

It will 🙂 

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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steveweinberg
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Officejet 8720 misprints on Envelopes and labels

IMG_4855.jpg0No luck tonight. I guess reloading the printer did not work. Any other ideas. The second time I printed this envelope, as always it came out fine.

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steveweinberg
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Officejet 8720 misprints on Envelopes and labels

That's tonight's envelope print.  First one today.  I guess the reload the printer solution did not work.  And the second try to print this envelope, as usual, printed fine.  What's my next option to try and eliminate these all-too-frequest misprints of envelopes and labels??

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HP Support Agent
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Officejet 8720 misprints on Envelopes and labels

@steveweinberg

 

Thanks for replying!

 

I appreciate your efforts and patience in trying to resolve the issue. I'd have to research a bit and get back to you on this.

 

I will write to you soon.

TEJ1602
I am an HP Employee

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steveweinberg
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Officejet 8720 misprints on Envelopes and labels

Your assistance is greatly appreciated.  I am confident we will solve this strange problem of first pass misprinting.

 

 The fact that it prints Envelopes and labels fine the second time is what is so mystifying

 

 

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