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Wallance
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Officejet Pro 6970 locked out by administrator

Officejet pro 6970
macOS 10.15 Catalina

Hi there,

I have a problem with my printer. All the options are greyed out on my printer and locked. I have restored factory setting on my printer setting on my computer and now I can't even connect the printer to the wifi... I can't do anything with it. How do i reset the printer completely and remove the administrator locks?

 

thank you

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Officejet Pro 6970 locked out by administrator

@Wallance 

Hello,

Are you enrolled in HP Instant Ink?
I'm asking you this because if you are, I can't have you reset with a menu you don't know.

I remain at your disposal in case of need.

Best regards,:Wink:





I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Expert support community HP France.
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Wallance
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Officejet Pro 6970 locked out by administrator

Hello,

 

Nope I am not. I was able to semi-reset the printer and reconnect it to the internet. However, multiple functions on the screen is still locked by administrator... If you could please assist, Thanks!

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Officejet Pro 6970 locked out by administrator

@Wallance 

Hello and thanks for your return,

I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message. Afterwards I invite you to come back here.

I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.

I remain at your disposal in case of need.


Best regards,:Wink:





I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Expert support community HP France.
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