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TARAOS
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Officejet Pro 7740 DRIVER IS UNAVAILABLE

Officejet Pro 7740 wide format printer

Printer has stopped printing and communicating with PC

There is in an error saying that the DRIVER IS UNAVAILABLE. At one point I did see a reference to a WIA driver. Currently just says driver unavailable.

 

OPERATING SYSTEM: windows 10 PRO 

 

I have

uninstalled software

Reinstalled software (online and from original disc)

WIFI connection is working and is connected on printer and computer

I have done a scan doctor 

I have troubleshooted

I have tried downloading print drivers

I have tried downloading drivers from HP website

Both machines have been restarted a number of times

 

Not sure if this happened after a windows update

Printer is printing out diagnostic sheets from the touchscreen on the printer, but printer and pc not communicating. 

 

I have no technical knowledge, and at this point have gone around in many circles. 

 

Would really appreciate some guidance. Thank you in advance for your time and help.

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TARAOS
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HP Recommended

Officejet Pro 7740 DRIVER IS UNAVAILABLE

HP telephone support have fixed this

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