02-02-2020 03:19 AM - edited 02-02-2020 03:20 AM
Printer has stopped printing and communicating with PC
There is in an error saying that the DRIVER IS UNAVAILABLE. At one point I did see a reference to a WIA driver. Currently just says driver unavailable.
OPERATING SYSTEM: windows 10 PRO
Reinstalled software (online and from original disc)
WIFI connection is working and is connected on printer and computer
I have done a scan doctor
I have troubleshooted
I have tried downloading print drivers
I have tried downloading drivers from HP website
Both machines have been restarted a number of times
Not sure if this happened after a windows update
Printer is printing out diagnostic sheets from the touchscreen on the printer, but printer and pc not communicating.
I have no technical knowledge, and at this point have gone around in many circles.
Would really appreciate some guidance. Thank you in advance for your time and help.