Product: Officejet Pro 8030. product number 4KJ65A
Operating System: macOS 10.14 Mojave
I recently replaced the ink cartridges in my Officejet Pro 8030, and everything was fine until I tried to print in color. Yellow and magenta work fine, but there is no cyan showing at all. The display showed no error messages.
Following the advice given to another community member with a similar problem, I tried the following:
performed the print head cleaning twice,
cleaned the vent on the cartridge
performed a hard reset
Nothing has fixed the problem. Is there anything else I can do? The printer is still under warranty.