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‎05-31-2017 12:04 PM

HP Recommended
Product: Officejet Pro 8210
Operating System: Microsoft Windows 10 (64-bit)

Brand new printer has got networking turned off.

I understand the solution is a factory reset.

However there is no reset option in any of the menus.

I saw one solution which said press the Back button 4 times immediately after powering on the printer.

I can print via usb but none of the utilise for the PC seem to have a reset option. 

 

Any suggestion welcome.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-01-2017 07:46 AM

HP Recommended

I managed to reset the printer using the following which was posted for another HP printer.

The trick seemed to be not to press the go back during or immediately after reboot. I also think the usb cable was unpluged.

  1. Press the "Go Back" (looks like an arrow) button 5 times in a row
  2. Press Support Menu
  3. Hit the > button to "Reset" Menu
  4. Hit the > button to Partial Reset

To HP's credit I got a private message with a toll-free number, however the Tech assistant insisted on prowling around my pc and commenting on how many service stopped despite the fact that I told him repeatedly that the problem lay in the printer and it need to be reset. 

In the end, I panicked thinking it was a scam and cut him off. I am sorry if I was rude.

 

Geoff

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2 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎06-01-2017 07:46 AM

HP Recommended

I managed to reset the printer using the following which was posted for another HP printer.

The trick seemed to be not to press the go back during or immediately after reboot. I also think the usb cable was unpluged.

  1. Press the "Go Back" (looks like an arrow) button 5 times in a row
  2. Press Support Menu
  3. Hit the > button to "Reset" Menu
  4. Hit the > button to Partial Reset

To HP's credit I got a private message with a toll-free number, however the Tech assistant insisted on prowling around my pc and commenting on how many service stopped despite the fact that I told him repeatedly that the problem lay in the printer and it need to be reset. 

In the end, I panicked thinking it was a scam and cut him off. I am sorry if I was rude.

 

Geoff

2 people found this reply helpful
Was this reply helpful? Yes No
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