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‎10-17-2019 09:26 PM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

Hello there, Can I seek help regarding the problem of my printer. During the setup it shows "use setup cartridge error" but I don't have anymore the setup cartridge. Please give me advise on how to correct it by bypassing the setup cartridge.

Any inputs will be helpful. Thanks in advance.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-17-2019 10:10 PM - edited ‎10-17-2019 10:11 PM

HP Recommended

Hello @lasermark75,

Try to unlock the printer as follows:

  1. On the front panel of the printer, click once on the location of the back arrow (the arrow is inactive).
  2. Click once on the location of the house (the house is inactive).
  3. Double-click the location of the back arrow (the arrow is inactive).
  4. A hidden menu will appear Support menu.
  5. Scroll to System Configuration Menu and confirm with OK.
  6. TradeatOOBE will be displayed.
  7. Press OK to display TRADE.
  8. Press the On/Off button once (the printer will not go off and the display will show NO TRADE).
  9. Press the back arrow four times to return to the printer home screen.
  10. Press the Power button to turn it off and on again.

Do not hesitate to contact us if needed.

Regards,🤗



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

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5 REPLIES 5

‎10-17-2019 10:10 PM - edited ‎10-17-2019 10:11 PM

HP Recommended

Hello @lasermark75,

Try to unlock the printer as follows:

  1. On the front panel of the printer, click once on the location of the back arrow (the arrow is inactive).
  2. Click once on the location of the house (the house is inactive).
  3. Double-click the location of the back arrow (the arrow is inactive).
  4. A hidden menu will appear Support menu.
  5. Scroll to System Configuration Menu and confirm with OK.
  6. TradeatOOBE will be displayed.
  7. Press OK to display TRADE.
  8. Press the On/Off button once (the printer will not go off and the display will show NO TRADE).
  9. Press the back arrow four times to return to the printer home screen.
  10. Press the Power button to turn it off and on again.

Do not hesitate to contact us if needed.

Regards,🤗



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No

‎10-21-2019 11:30 AM

HP Recommended
Hello Mans,
 
I Tried the step by step  procedure that you sent to me but it doesn't work, step 1 to 8 are okay but on step no.9 at the time I press the arrow back button 4 times it doesn't goes back to home menu. Is there any other option I can do.
 
best Regards,
lasermark75
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‎10-22-2019 01:39 AM - edited ‎10-22-2019 01:40 AM

HP Recommended

@lasermark75 

Hello and tank you for return,

In that case, please disconnect the printer then re-connect it up and switch on.

 

Then, prove the state of error of the printer.


Do not hesitate to solicit us if necessary.

Regards,

 


I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No

‎10-26-2019 11:52 AM

HP Recommended

Hello Mans,

 

I've got it, its working now. I tried to did Semi full reset of the system and follow the procedure that you sent. Now the setup cartridge error had been corrected.

Thank you very much for your help.

 

Best regards,

lasremark75

Was this reply helpful? Yes No

‎10-26-2019 11:56 AM

HP Recommended

@lasermark75 
Hello and thank you for your return,


I welcome you to the English HP Community Support.

Congratulations!

 

Do not hesitate to contact us if needed

 

Best regards,



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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