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bswcin
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Officejet Pro 8600Plus UNLOCK PLEASE!

macOS 10.14 Mojave

Need to unlock our printer to use on new computer. Setup functions locked and say they require admin password which we do not have and if we did I don't see how I would enter a password. I've seen some posts referencing a private message with instructions to restore to factory settings. Can I get this magic message or another solution? So much time wasted trying to install a printer. Please advise.

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HP Support Agent
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Officejet Pro 8600Plus UNLOCK PLEASE!

Hi @bswcin

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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bswcin
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Officejet Pro 8600Plus UNLOCK PLEASE!

YES!!! Thank you Asmita! It worked. 

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HP Support Agent
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Officejet Pro 8600Plus UNLOCK PLEASE!

@bswcin

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

Asmita
I am an HP Employee

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