12-21-2019 09:48 AM
Need to unlock our printer to use on new computer. Setup functions locked and say they require admin password which we do not have and if we did I don't see how I would enter a password. I've seen some posts referencing a private message with instructions to restore to factory settings. Can I get this magic message or another solution? So much time wasted trying to install a printer. Please advise.
Solved! Go to Solution.
12-22-2019 04:17 AM
Welcome to the HP Support Community.
I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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