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sappy75
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Message 1 of 4
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Officejet Pro 8615 not printing correct colour

Officejet Pro 8615
Microsoft Windows 10 (64-bit)

My Officejet Pro 8615 prints out Green instead of Yellow and Brown Instead of Red. I use HP original ink cartridges and have done all print head cleans, alignments, etc. But nothing has worked. What may my problem be?

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HP Support Agent
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Message 2 of 4
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Officejet Pro 8615 not printing correct colour

@sappy75,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the print quality.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/model...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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sappy75
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Message 3 of 4
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Officejet Pro 8615 not printing correct colour

I followed that apart from 8 (replace the print head) and 9 (service the printer). It happened all of a sudden and I would imagine carrying out solutions 8 and/or 9 would cost more than the printer is worth.

Regards Mark.

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HP Support Agent
HP Support Agent
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Message 4 of 4
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Officejet Pro 8615 not printing correct colour

@sappy75,

 

I recommend you contact support as it looks like a hardware issue and they will assist you in this regard.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation