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Cailin2
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Message 1 of 2
90
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HP Recommended

Officejet Pro 8620 shredding paper repeatedly

Microsoft Windows 7 (64-bit)

Mid-print, my printer shredded a page.  It does this every time I try to print now.  Have inspected closely for paper fragments.  Have cleaned the rollers.  Have disconnected & reconnected power source. Changed my paper brand.  Have removed & reinserted my inkjets. Any suggestions?

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HP Support Agent
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Message 2 of 2
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HP Recommended

Officejet Pro 8620 shredding paper repeatedly

@Cailin2

 

Welcome to the HP Support Community.

 

If you've tried all the steps from here: https://support.hp.com/in-en/document/c01607730, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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