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HP Recommended
HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

I would like to connect this printer to my network. It is not recognized by my computer and will not connect to wifi, when I try to use the wizard or reset any of the network or printer settings, I get a message saying it is locked by the administrator. I have read on the forums that people have had similar problems but the solutions have been sent to the people by direct message, so it has been difficult to find a solution via the web. Please help?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@FB8

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to perform semifull reset on the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@FB8

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to perform semifull reset on the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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