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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Officejet Pro 8620 unable to connect to network, use wizard...
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09-27-2020 10:30 AM
I would like to connect this printer to my network. It is not recognized by my computer and will not connect to wifi, when I try to use the wizard or reset any of the network or printer settings, I get a message saying it is locked by the administrator. I have read on the forums that people have had similar problems but the solutions have been sent to the people by direct message, so it has been difficult to find a solution via the web. Please help?
Solved! Go to Solution.
Accepted Solutions
09-30-2020 10:36 AM
Welcome to the HP support community.
I am sending you a private message with the steps to perform semifull reset on the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
09-30-2020 10:36 AM
Welcome to the HP support community.
I am sending you a private message with the steps to perform semifull reset on the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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