Officejet Pro 8625 Error

[AlanWood1]

printer starts and stops on print jobs over and over. Makes printing very slow

[atharva_gp]

@AlanWood1,

Thank you for reaching out to the HP Support community!

• How is the printer connected? Cable or Wireless?
• How far is the printer located in relation to the Router if connected with the WiFi?

Let's try these steps:

Step 1: Run the HP Print and Scan Doctor

HP Print and Scan Doctor is a diagnostic utility that is used to diagnose and resolve some of the printer issues automatically.

• Download the HP Print and Scan Doctor from this link.
• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
  • If your printer is not listed, turn it on and click Retry.
  • If there is a connection problem, follow the instructions in the tool.
• Click either Fix Printing
• Follow the on-screen instructions and complete the diagnostics
• Try to print again
• If the issue persists, proceed to the next step

Step 2: Remove and re-install the printer driver

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or manually search for drivers from https://support.hp.com/us-en/drivers/printers.
• Open the downloaded file, follow onscreen instructions and complete installation
• Try printing from your PC again.

Let me know if this information helps. 

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