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‎02-03-2020 11:42 AM

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

I am trying to print photos on a A4 glossy photo paper which the manufacturer specifically marked as "inkjet compatible". I have loaded it glossy side down, chosen the "glossy special" option - and the printer can't load the sheet. When I change it back to "regular paper", then sometimes the printer manages to load the sheet, but then it always gets stuck and I need to take it out via back opening. What is going on??

5 people had the same question
1 REPLY 1

‎02-06-2020 08:03 AM

HP Recommended

@Nodoro, Welcome to HP Support Community!

 

This could be an issue with the paper feed rollers in the printer. I'd recommend you follow the steps from the document Paper Jam Error to resolve the issue.

 

Also, ensure the paper used matches the paper-handling specifications of the printer-Printer Specifications for HP OfficeJet Pro 8700 Printers

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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