Officejet Pro 8715 - Green prints out Brown

[Umrk111]

When I print a document, table, or graph that has a green bar, line, or highlight, it prints out as brown. The diagnostic utilities all say that my print heads and printer is OK. Does anyone have any suggestions to fix this? I have checked all the obvious potential causes - clogged printer cartridge, the ink cartridges themselves etc. Any suggestions to address this extremely frustrating problem would be greatly appreciated. 

[praveen196]

@Umrk111 Welcome to HP Community!

I understand that you are facing issues with print quality.

Please let us know if you are using HP genuine ink cartridges.

Please make the photocopy and check for the issue.

Refer to the below link to troubleshoot the issue.

 https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7...

Try replacing the ink cartridges and check.

Please update the firmware.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Umrk111]

Hello Praven,

The firmware was up to date. But to exclude all possible causes of the color printing issues, I am  reinstalling the complete set of drivers - "HP Easy Start."  I will report on the outcome of this issue once the update is complete. In the interim, please confirm your statement (perhaps instructions) that seem like a non-sequitur: "Please make the photocopy and check for the issue."

If you meant to write this in your message to me, please complete the thought as I am anxious to repair my printer. On the other hand, if you suffered a cerebral vascular accident or perhaps some other neurological event or difficulty while responding to my query, you have my deepest sympathies and hopes for a speedy recovery. 

Sincerely,

Umrk

[praveen196 · Accepted solution]

@Umrk111

I understand your concerns. 

Please let us know when you make the photocopy are you getting green printouts. 

Please perform the Clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Have a nice day!!