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AHWP07
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Officejet Pro 9010 - Scan to email (.pdf or .jpg) would not open the email program (Outlook)...

Microsoft Windows 10 (64-bit)

When the user tried to scan to email either pdf or jpg and attach it to the email program, in this case, Outlook would not open or it does not attach it...

 

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HP Recommended

Officejet Pro 9010 - Scan to email (.pdf or .jpg) would not open the email program (Outlook)...

Hi @AHWP07

Welcome to the HP Support Community. I'd be happy to assist you.

 

This issue may be resolved by using HP Smart tasks on the printer to send a scanned document as email. Kindly refer to this document to know how to create smart tasks.

Once created, try sending the scanned files to the email again.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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