12-03-2019 01:48 PM
My printer was working fine and now all of a sudden I get an error message "printhead missing or undetectable". I have tried unplugging the printer as told on the website and it works for one printing or so and then shows up again. I am running windows 10. Please help
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12-06-2019 03:18 AM
Welcome to the HP Support Community. I'd be happy to assist you with the printhead error.
Let's try these steps to reset the printer -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, try step#2 from this document.
Hope this helps! Keep me posted.
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I am an HP Employee
12-06-2019 11:09 AM
Thanks for your help. It seems to work I was able to print a couple of documents after doing what you suggested but previously I reset the printer and it would print a document but then the error message showed up again. So I'll have to wait and see if this is a permanent fix. Thanks again
12-09-2019 06:53 AM
My printer worked for a couple of print jobs and has now gone back to the error message "The printhead appears to be missing, not detected, or incorrectly installed. Oxc19a0023.
Any further thoughts on this?
12-10-2019 03:10 AM
I have sent you a private message with the steps to perform a semi-full reset. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
I am an HP Employee
01-03-2020 01:36 PM
Asmita, I have come across the same error in the past few days and I have tried all the steps listed on the website. I also searched for the new printhead for my printer and it said I couldn't order it. Is there anything else I can do? It was working perfectly fine before.
Thanks in advance,
01-04-2020 09:57 AM
I tried everything as well. I found no solution. The printhead was available but the cost of it was not justified as I could purchase a new printer for the same price. That is what I did, purchase a new printer.