Officejet printer doesn't recognize new HP black ink cartridge, or HP color cartridges refilled.

[Lolalsb]

I have HP Officejet Pro 8500 A910 series.  Won't print due to Diagnostic Page says Non HP supply of all my inks!

I replaced with new HP Black ink cartridge and had the other color (3) HP cartridges refilled at Costco. Is there anyway to override this or reset?? Never had this problem before.

[sandytechy20]

@Lolalsb

Welcome to the HP support community.

Make sure the cartridges are correctly installed

1. Open the door to access the cartridges.

   

2. Pull out the cartridge indicated by the error message.

   

3. Align the cartridge with its color-coded slot, and then slide the cartridge into its slot.

   

4. Repeat steps to for any other cartridges indicated in the error message.

5. Close the cartridge access door.

   

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.