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Officejet pro 6960

Officejet 6960

Hi. Please help. I have been gifted a printer off my brother. I've bought printer expert compatible ink but all I get is the cartridge problem error. I've followed the reinstall procedures but still having problems.

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Officejet pro 6960

Hi @Paulrgreen

Welcome to the HP Support Community. I'd be happy to assist you.


I understand you are not able to print due to this error.

  • Are you using HP ink cartridges?
  • Does the error indicate which ink cartridge is defective?
  • You may insert once ink cartridge at a time and check for the error.

For now, kindly perform the steps mentioned in this document to resolve this issue.


I hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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