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GreatOz1
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Officejet pro 6975 not printing color

Tried all the steps and stills does not print in color.   I even copied a color document it will not print in color 

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Officejet pro 6975 not printing color

@GreatOz1

 

Welcome to HP support community.

 

Clean the printhead.

  1. From the printer control panel, open the Setup  menu.

  2. Open the Printer Maintenance menu.

  3. If necessary, open the Tools menu, and then touch Clean Printhead.

    A test page prints.

    Example of the printhead cleaning test page

  4. Examine the test page.

    • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

      NOTE: 

      If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

    • If the print quality is acceptable, touch Done.

Make sure the ink cartridges are properly vented and seated correctly

  1. Turn on the printer, if it is not already turned on.

  2. Open the ink cartridge access door.

    The carriage moves to the center of the printer.

    Open the cartridge access door

  3. Wait until the carriage stops moving before you continue.

  4. Press the tab inward on the front of the old ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

    Pushing the ink cartridge inward and then pulling up to remove it

  5. Examine the vent area above the HP logo on the top of the ink cartridge.

    Image: Examine the vent area on the top of the cartridge

  6. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

    Image: Remove the orange pull-tab

  7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

    1.  

      Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  8. Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

  9. Slide the ink cartridge into its slot, and then gently press the ink cartridge down until it snaps into place.

    Reinserting the ink cartridge

  10. Repeat these steps to inspect the vents on each of the ink cartridges.

  11. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

  12. Close the ink cartridge access door.

    Closing the ink cartridge access door

  13. Try to print. 

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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GreatOz1
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Officejet pro 6975 not printing color

Tried ALL the solutions listed below to include uninstalling and downloading new printer drivers to no avail!    So, I went back and clean the printheads for third time.  Voila!  SUCCESS!   I now print in COLOR!   Thanks for your assistance!  


@sandytechy20 wrote:

@GreatOz1

 

Welcome to HP support community.

 

Clean the printhead.

  1. From the printer control panel, open the Setup  menu.

  2. Open the Printer Maintenance menu.

  3. If necessary, open the Tools menu, and then touch Clean Printhead.

    A test page prints.

    Example of the printhead cleaning test page

  4. Examine the test page.

    • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

      NOTE: 

      If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

    • If the print quality is acceptable, touch Done.

Make sure the ink cartridges are properly vented and seated correctly

  1. Turn on the printer, if it is not already turned on.

  2. Open the ink cartridge access door.

    The carriage moves to the center of the printer.

    Open the cartridge access door

  3. Wait until the carriage stops moving before you continue.

  4. Press the tab inward on the front of the old ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

    Pushing the ink cartridge inward and then pulling up to remove it

  5. Examine the vent area above the HP logo on the top of the ink cartridge.

    Image: Examine the vent area on the top of the cartridge

  6. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

    Image: Remove the orange pull-tab

  7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

    1.  

      Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  8. Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

  9. Slide the ink cartridge into its slot, and then gently press the ink cartridge down until it snaps into place.

    Reinserting the ink cartridge

  10. Repeat these steps to inspect the vents on each of the ink cartridges.

  11. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

  12. Close the ink cartridge access door.

    Closing the ink cartridge access door

  13. Try to print. 

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.



 

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Officejet pro 6975 not printing color

@GreatOz1

 

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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PHKroek
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Officejet pro 6975 not printing color

My printer works very well, except that when there are larger amounts of blue, it will leave about half of it with pink stripes in it putting in new cartridges and cleaning them makes NO difference.

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