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Mickeyrich
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Officejet pro 8620 not printing green

HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

3 Years old computer. Recently replaced cartridges with new HP . Seems to do this quite often where the colours will come out all strange. Now there is no green and yet when I test everything according to the troubleshooter, it comes back that everything is in good health and ok ?

Many thanks

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HP Support Agent
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Officejet pro 8620 not printing green

Hi @Mickeyrich

Welcome to the HP Support Community. I'd be happy to assist you.

 

Try making a standalone copy in color and check if the issue persists. By this, we can conclude if this is a hardware or a driver issue.

 

Let us try these steps to resolve this issue:

 

Check the estimated ink levels, Replace any depleted cartridges.

On the printer control panel, touch the Ink Level Indicator icon .

 

Clean the printhead

  1. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

  2. Swipe the display to scroll to Tools, and then touch Tools.

  3. Touch Clean Printhead. There are three cleaning stages. A test page (different from the Print Quality Diagnostics page) prints between each cleaning stage. Do not use this test page for analysis. Touch No when prompted to continue the next level of cleaning.

Print a Print Quality Diagnostic Page

  1. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

  2. Swipe the display to scroll to Print Reports, and then touch Print Reports.

  3. Touch Print Quality Report. Check for defects, try printing/copying in color.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Mickeyrich
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Officejet pro 8620 not printing green

Thank you very much Kumar ! These steps helped. I did all these steps through the desktop app but only when I did it directly on the printer's access screen did it help ?

 

Thanks again

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HP Support Agent
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Officejet pro 8620 not printing green

@Mickeyrich

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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