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‎05-08-2020 10:22 AM

HP Recommended
Product: Office Jet 8710 Pro
Operating System: Microsoft Windows 10 (64-bit)

I have installed the newest firmware it seems and now my 3rd party cartridges are not working.

Background a few weeks ago i replaced the color cartridges with 3rd party ones. It works fine - even today. But as soon i put in the 953xl cartridge i get an error for this - and only for this - cartridge.

I ordered already a second one from another supplier - same **bleep** result.

 

Can anyone of u tell me how to proceed? I won't buy an original one. Before that happens i will replace the printer with antoher one from antoher vendor.

 

I'm really frustrated!!

 

// Thomas

1 person had the same question
2 REPLIES 2

‎05-11-2020 06:08 PM

HP Recommended

It appears that the days of 3rd party cartridges for the 8710 have ended. I too sadly did not insert my new black cartridges soon enough. Dynamic security to "protect us".

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‎05-19-2020 01:52 AM

HP Recommended

Hi @yabbax, @tofutim

Welcome to the HP Support Community. I'd be happy to assist you.

 

HP cannot guarantee the functionality of non-HP ink cartridges. It may or may not work.

Kindly perform the steps mentioned in this document to resolve this issue.

 

For more info on resolving this issue, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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